Highflybet Privacy Policy

How Skywave Entertainment N.V. collects, uses and shares player data, and how to request access, correction or deletion, revised 25 August 2026.

Highflybet Privacy Policy

Data Controller and Operator Details

The data controller for Highflybet is Skywave Entertainment N.V., registered at Zuikertuintjeweg Z/N, Zuikertuin Tower, Curacao, operating the platform under Curacao Gaming Control Board Licence No. OGL/2024/1126/0521. This entity determines why and how personal data submitted during registration, verification and ongoing account use is processed, and it is the entity responsible for the accuracy of this policy. References to “we” or “our” throughout this page mean Skywave Entertainment N.V.

Categories of Data We Collect

We collect registration details including full name, date of birth, email address and country of residence, along with payment data generated whenever a deposit or withdrawal is made through a card, e-wallet, bank transfer or cryptocurrency method. KYC documents submitted for verification, such as an Australian driver’s licence, passport or Medicare card together with a utility bill or bank statement, are collected and retained as part of the account record. Technical data including IP address, device type, browser version and session logs is recorded automatically, and cookies are placed as described further on this page.

Third Parties That Receive Your Information

Payment processors handling Visa, Mastercard, Skrill, Neteller, Jeton, NeoSurf and cryptocurrency transactions receive the data needed to complete each transaction, and KYC verification services receive uploaded identity and address documents to confirm they are genuine. Game providers including Pragmatic Play, Evolution Gaming, BGaming, Playson and Yggdrasil receive gameplay data, such as bets placed and rounds completed, through the platform used to run their titles, since that data is required to record and audit fair outcomes. None of this information is sold, and each recipient is bound to use it only for the purpose it was shared for.

How Cookies and Analytics Are Used

Cookies on the site fall into three categories: strictly necessary cookies that keep a player logged in and a session active, functional cookies that remember display and language preferences, and analytics cookies that record how pages are used to identify faults and improve navigation. Analytics cookies can be declined through the cookie banner shown on first visit or adjusted afterward through the browser’s own cookie settings, though strictly necessary cookies cannot be disabled without affecting the ability to log in and play.

Your Rights Over Your Personal Data

Players can request access to the personal data held about them, correction of inaccurate details, deletion of data no longer required for a legal or contractual purpose, restriction of processing in specific circumstances, objection to processing carried out on a legitimate interest basis, and portability of data supplied directly by the player in a structured format. A request under any of these headings is directed to the contact address given at the end of this page and is acted on within a reasonable timeframe once identity has been confirmed.

What Happens to Your Data After Account Closure

Account and transaction data is retained for as long as the account remains open and for a period afterward required to meet anti-money-laundering and licensing obligations tied to Licence No. OGL/2024/1126/0521. Once that retention period has passed and no open dispute or regulatory request applies, the data is deleted or anonymised rather than kept indefinitely. Closing an account does not remove the record of past transactions during the period they are legally required to be kept.

Data is processed to open and administer the account, to process deposits and withdrawals, to run KYC and anti-money-laundering checks required under the operator’s licence, and to communicate about account activity, bonuses and changes to these policies. The legal basis for this processing is the contract formed at registration, the legal obligations tied to the operator’s Curacao licence, and, for optional communications such as promotional email, consent that can be withdrawn at any time through the account settings.

How to Lodge a Complaint

A player who believes their data has been mishandled should first raise the matter with support at [email protected] so it can be reviewed directly. If the response is unsatisfactory, a complaint concerning the operator’s handling of personal data can be escalated to the supervisory authority in the jurisdiction where Skywave Entertainment N.V. is registered, referencing Licence No. OGL/2024/1126/0521 in the correspondence.

International Data Transfers

Because Skywave Entertainment N.V. is registered in Curacao and uses payment and hosting providers located outside Australia, personal data submitted by an Australian player is transferred to and processed in jurisdictions other than the player’s own. Each processor is contractually required to apply safeguards consistent with the purpose the data was collected for, and data is not transferred to a processor without such an arrangement in place.

Contact for Data Requests

Requests concerning access, correction, deletion, restriction, objection or portability of personal data, and any general question about this policy, should be sent to [email protected] with enough detail to identify the account concerned.